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Return Policy

Excellent Sales Service

ShEO Global is committed to providing you with the best sales service. If you have any questions about the products (such as usage methods or procedures) after purchasing any productson the website, you are welcome to contact us via WhatsApp 9507 4291, and we will answer and follow up.

Product Replacement
To ensure the quality of our products and services, we will repeatedly inspect the goods before they are sold to ensure that the products are of high quality. All products sold are non-refundable/non-exchangeable unless due to errors caused by our company. If you have any questions, please contact us via  WhatsApp 9507 4291.

Product Return & Exchange Methods and Regulations
We will not accept exchange arrangements for the following situations:

The product purchase period has exceeded seven days.
The product has been opened (except for product deterioration) or has been used more than 50% of the original capacity.
Customers have a sensitive reaction to the purchased product (customers are not suitable for using the product). If customers have a sensitive reaction to the purchased product, it may be due to customers not being suitable for using the product, and ShEO will not bear any responsibility or related costs.
The product packaging is not in good condition, has been damaged, or is incomplete.
Any discounted products or special offer products that are not eligible for returns.
Any free gifts, accessories, and trial gifts.
If the exchanged product does not meet our company's exchange terms, it will not be processed. We apologize for any inconvenience caused. ShEO Global reserves the right to make the final decision on all exchange processing matters.
Exchange Notice
Customers can exchange goods only once on the same receipt within the specified date, and goods that have been exchanged will not be accepted for exchange again. In any case, only exchanges are accepted, and refund requests will not be accepted.

Our company does not assume any responsibility for the quality of gifts and trial packages provided, and does not provide replacement services.
Our company will not be liable for any problems caused by incorrect or improper use of the product.
Our company reserves the right to suspend, change, or cancel all promotions or revise all terms and conditions without prior notice.